Hi, Welcome to the ASPL (Artifact Solutions Private Limited) Refund Rules * Terms of Service. These rules outline what you can expect from us (ASPL) of the items (software/ services) you buy / order. They provide a transparent approach to refunds giving you a great platform experience and a "fair go".
Terms of Service
Last updated: February 10, 2024
Welcome to Artifact Solutions Pvt. Ltd., the online store that sells a variety of products, such as softwares, electronics, books, and many more. Please read these Terms of Service carefully before using our website or app. By accessing or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these Terms of Service, you must not use our services.
1. Account Registration To use some features of our services, you may need to create an account with us. You are responsible for maintaining the security and confidentiality of your account and password. You must not share your account or password with anyone else. You must also notify us immediately if you suspect any unauthorized access or use of your account. You are solely responsible for all activities that occur under your account, whether or not you authorized them.
2. Orders and Payments When you place an order on our website or app, you agree to pay the total price of the products, including any applicable taxes, shipping fees, and other charges. You can choose from various payment methods, such as credit card, debit card, or other options. You must provide accurate and complete payment information and authorize us to charge your payment method for the order amount. We reserve the right to cancel or reject any order for any reason, at our sole discretion. We will notify you by email if your order is cancelled or rejected.
3. Shipping and Delivery We will ship your order to the address you provide during the checkout process. You are responsible for ensuring that the address is correct and complete. We are not liable for any delays, losses, or damages caused by incorrect or incomplete addresses. We will provide you with a tracking number and an estimated delivery date for your order. However, we cannot guarantee that your order will arrive by the estimated date, as there may be factors beyond our control that affect the shipping and delivery process. We are not liable for any delays, losses, or damages caused by shipping and delivery issues.
4. Returns and Refunds We want you to be satisfied with your purchase. If you are not happy with the products you received, you can return them to us within 30 days of delivery, subject to the following conditions: • The products must be unused, unworn, unwashed, and in their original condition and packaging. • The products must have the original tags and labels attached. • The products must not be damaged, defective, or altered in any way. • You must include a proof of purchase, such as a receipt or an order confirmation email. To initiate a return, please contact us by email at info@artifactsolutions.com and provide your order number, the products you want to return, and the reason for the return. We will send you a return authorization number and instructions on how to ship the products back to us. You are responsible for paying the shipping costs for returning the products. We recommend that you use a trackable and insured shipping service, as we are not liable for any returns that are lost or damaged in transit. Once we receive your return, we will inspect the products and process your refund. We will issue your refund to the original payment method you used for the order. Please allow up to 14 days for the refund to appear on your statement. We reserve the right to refuse any return that does not meet the above conditions, at our sole discretion.
5. Intellectual Property Rights All content, features, and functionality of our website and app, including but not limited to text, graphics, logos, icons, images, audio, video, software, and code, are the property of E-Shop or its licensors and are protected by international intellectual property laws. You may not copy, reproduce, distribute, display, modify, create derivative works from, or otherwise use any of our content, features, or functionality without our prior written consent. You may not use any of our trademarks, trade names, service marks, or logos without our prior written consent. You may not use any meta tags or hidden text that contain our name or trademarks without our prior written consent.
6. Acceptable Use You agree to use our website and app in a lawful, respectful, and appropriate manner. You agree not to: • Use our website or app for any illegal, fraudulent, harmful, or malicious purpose. • Use our website or app to harass, abuse, threaten, defame, or otherwise violate the rights of any person or entity. • Use our website or app to transmit or upload any virus, malware, or other harmful or destructive code or content. • Use our website or app to interfere with or disrupt the operation, security, or functionality of our website or app or any other website or app. • Use our website or app to collect or store any personal information of other users without their consent. • Use our website or app to impersonate any person or entity or to misrepresent your affiliation with any person or entity. • Use our website or app to violate any applicable law, regulation, or rule. We reserve the right to monitor, review, and remove any content or activity on our website or app that we deem to be in violation of these Terms of Service, at our sole discretion. We also reserve the right to suspend or terminate your access to our website or app if you violate these Terms of Service, at our sole discretion.
7. Disclaimer of Warranties Our website and app are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, availability, or security. We do not warrant that our website or app will meet your requirements, expectations, or needs, or that our website or app will be uninterrupted, error-free, virus-free, or secure. We do not warrant that any results, information, or content obtained from our website or app will be accurate, complete, reliable, or useful. We do not warrant that any defects or errors in our website or app will be corrected. You use our website or app at your own risk and discretion. You are solely responsible for any damage or loss that may result from your use of our website or app, including but not limited to damage or loss to your computer, device, data, or personal information.
8. Limitation of Liability To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, or other intangible losses, arising from or relating to your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, even if we have been advised of the possibility of such damages. In no event will our total liability to you for all claims arising from or relating to your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, exceed the amount you paid to us for the products or services that gave rise to the claim, or, if you have not paid us anything.
9. Indemnification You agree to indemnify, defend, and hold harmless, its affiliates, licensors, partners, directors, officers, employees, agents, and representatives from and against any and all claims, demands, actions, damages, losses, costs, expenses, or liabilities, including but not limited to reasonable attorney's fees, arising from or relating to your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, or your violation of these Terms of Service, or your violation of any rights of any person or entity.
10. Dispute Resolution If you have any dispute, claim, or controversy with us arising from or relating to your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, or these Terms of Service, you agree to first contact us by email at info@artifactsolutions.com and try to resolve the dispute with us informally. If we are not able to resolve the dispute with you informally, you agree that the exclusive jurisdiction and venue for any legal action or proceeding arising from or relating to your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, or these Terms of Service, will be the state or federal courts located in Jaipur, Rajasthan. You agree to submit to the personal jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
11. Governing Law These Terms of Service and your use of or inability to use our website or app, or any products, services, content, or information obtained from our website or app, are governed by and construed in accordance with the laws of the State of Rajasthan, India, without regards to its conflict of law principles.
12 Changes to These Terms of Service We reserve the right to modify or update these Terms of Service.
Version 1.0 - Effective date: 29, Dec, 2023.